Privacy Policy

Privacy Policy

Effective Date: April 2026

At Better Homes and Gardens Real Estate Base Camp, we respect your privacy and are committed to protecting your personal information in compliance with applicable laws and industry standards, including guidelines from the Central Virginia Regional Multiple Listing Service (CVR MLS).

1. Information We Collect

We may collect personal information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Property preferences or inquiries
  • Information related to buying, selling, or renting real estate

We may also collect non-personal data such as browser type, IP address, and website usage to improve our website and services.

2. How We Use Your Information

Your information may be used to:

  • Provide real estate services and respond to inquiries
  • Facilitate transactions and communicate with you throughout the buying or selling process
  • Share property information, market updates, and relevant opportunities
  • Improve our website, services, and marketing strategies

We use your information in a manner consistent with CVR MLS rules, including restrictions on the use of listing data and cooperation with other real estate professionals.

3. MLS and Real Estate Compliance

In accordance with CVR MLS policies and REALTOR® standards:

  • Property listing information displayed on this website is provided for personal, non-commercial use only
  • Listing data may not be reproduced, redistributed, or used for any purpose other than identifying prospective properties for purchase
  • We are committed to accurate advertising and will not misrepresent property details or pricing
  • Client information related to real estate transactions is kept confidential and only shared as necessary to complete a transaction

4. SMS Communication Policy

By providing your phone number, you consent to receive text messages from us related to your real estate needs.

  1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
  2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at Relo@bhgbasecamp.com
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. If you have any questions regarding privacy, please read our privacy policy: PRIVACY POLICY

5. Sharing of Information

We do not sell your personal information.
Data will not be sold or shared with third parties for marketing or promotional purposes.

We may share your information with trusted third parties strictly as necessary to provide real estate services, including:

  • Lenders
  • Title and settlement companies
  • Inspectors and contractors
  • Service providers assisting with marketing or website operations

All parties are expected to maintain the confidentiality and security of your information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.

7. Your Choices

You may:

  • Opt out of marketing emails via the unsubscribe link
  • Opt out of SMS messaging by replying “STOP”
  • Request access to, correction of, or deletion of your personal information by contacting us

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Better Homes and Gardens Real Estate Base Camp
Email: relo@bhgbasecamp.com
Phone: 804-639-9001

Frequently Asked Questions

Common Questions About Our Privacy Practices
What personal information do you collect?

We collect a variety of personal information to assist with real estate transactions, including your name, email address, phone number, and details about your property preferences. This information helps us provide tailored services and recommendations.

How is my information used?

Your information is primarily used to facilitate buying or selling homes, delivering market insights, and enhancing customer service. We ensure your data is only utilized for purposes that support your real estate needs.

Is my personal information shared with third parties?

We do not sell or share your personal information with third parties without your consent, except where necessary to complete business transactions or comply with legal requirements. All partnerships are conducted with your privacy in mind.

How do you protect my data?

We employ industry-standard security measures to protect your data from unauthorized access, including encryption and secure server technology. Our team is committed to maintaining the highest level of confidentiality.

Can I access or update my information?

Yes, you have the right to access and modify the personal information we hold about you. Simply contact us through our customer service channels, and we will assist you in updating your details.

What should I do if I have concerns about my privacy?

If you have any concerns or questions regarding our privacy practices, please reach out to our customer support team. We are dedicated to addressing your inquiries and ensuring your peace of mind regarding your data.

Do you use cookies on your website?

Yes, we use cookies to enhance your user experience on our website. Cookies help us remember your preferences and improve site functionality. You can manage your cookie preferences through your browser settings.

How will I be informed about changes to the privacy policy?

Any changes to our privacy policy will be promptly communicated to you via our website and, if necessary, through direct notice. Keeping our clients informed is a priority for us.